Services - Policies



We want to make sure every experience you have with us is a positive one.  If you have any concerns at all please let us know and we will do everything in our power to make things right.  Your not just a number to us you are apart of the Epic story and we always appreciate feedback.


We want you to be 100% happy with your hair. 

Epic Hair Designs takes hairdressing extremely seriously. You are in good hands. Our staff are professionally trained in all aspects including Goldwell Master Colourist, IQ cutting, Hair Extensions, Keratein Smoothing products and more. In fact, Epic Hair Designs currently has the most amount of Qualified Goldwell Master Colourists than any other salon in Queensland, and soon to be in the nation.
We never want any of our clients to be unhappy with their service and will do everything we can to make whatever you are unhappy with right.

If for some reason we haven’t got the colour, cut or any other service to what your and our expectation is, we want to know and we want to fix this. Please contact your Epic salon and ask to speak with the manager. Alternatively, fill out a Contact Us form and we will be in contact with you shortly.

We are always happy to refund if we haven’t been able to correct the problem for any reason. However, we need to be given this opportunity first. This could be with a different hairdresser or even salon if you choose.


Not 100% Happy with your hair? …

  1. Contact the manager or send a Contact Us form.
  2. Come into the salon and we will assess and correct to exactly your expectation.
  3. If we cannot do this, we will offer a refund on the service that wasn’t to your expectation.

If you feel for any reason you need to contact the Owner (Brendon Mann) of Epic Hair Designs, please do so at clientservices@epichairdesigns.com.au or use the Head Office Contact Us form.



Epic Hair Designs considers the guarding of your privacy as of the utmost importance. This Epic Hair Designs Policy states our policy on maintaining your privacy and handling your personal information. Personal information means information about an identifiable individual.

This Epic Hair Designs Policy relates to personal information we handle about our clients, visitors to our websites and other members of the public. Our personnel and job applicants can contact our human resources team for more information about their privacy.


Epic Hair Designs collects personal information which is necessary to conduct business with you.

Epic Hair Designs and its service providers may use your personal or business information and information you have supplied for purposes including to:

  • Identify you as the client and booking you in for services at any of our salons.
  • Reminder phone calls, SMS or emails.
  • Operate our business as it applies to you.
  • A small amount of marketing from Epic Hair Designs. You can opt out of this.
  • participate in the process of any third party acquisition or potential acquisition of an interest in us or our assets
  • protect our lawful interests
  • fulfil legal and regulatory obligations


Epic Hair Designs uses and discloses your personal information and the information you supply in many ways necessary for us to do business together: product promotion, order fulfilment and identifying yourself in our salon.

Any questions please feel free to contact us. As we do have your personal information we take this responsibility very seriously.

Contact Us

16 Locations

Beautiful salons conveniently locations throughout Brisbane and the Gold Coast.

Affordable Pricing

We create a unique experience for you, offering luxury services at affordable prices.

Expert Stylists

Colour, Blonde, Balayage and Hair Extensions specialists located at every salon to suit your hair needs.