Refunds & Returns 

Our staff are professionally trained in all aspects inclusing IQ cutting, hair extensions, keratin smoothing treatments and more. We invest in every stylist to ensure all our hairdressers complete the globally recognised Goldwell Master Colourist Course. In fact, Epic Hair Designs currently has more Qualified Goldwell Master Colourists than any other salon in Australia! 

We never want any of our clients to be unhappy with their service and will do everything in our power to improve your experience with Epic. If for some reason your service did not meet your expectations, we want to fix this. Please contact your Epic salon and request to speak with the manager. Alternatively, fill out a Contact Us form and we will reach out to you as soon as possible. 

Not 100% happy with your hair? 

  1. Contact the manager or send a Contact Us form. 
  2. Come into the salon and we will assess and correct to meet your expectations.
  3. If we cannot do this, we will offer a refund on the service. 

If you feel for any reason you need to contact our CEO Brendon Mann, please do so at clientservices@epichairdesigns.com.au or use the Head Office Contact Us form. 

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our salons, visit our website, or make a purchase from Epic Hair Designs. Personal information refers to information about an identifiable individual. Personnel and job applicants may contact our human resources team for more information regarding their privacy.   

Personal information we collect: 

When you visit our website, we automatically collect certain information about your device, including information regarding your web browser, IP address, time zone, and some cookies that are stored on your device. As you browse our website, we also collect information about the individual web pages that you view, what websites or search terms navigated you to our website, and information about how you interact with our website. We refer to this automatically collected information as “Device Information”. 

We collect Device Information using the following technologies: 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
  • “Log files” track actions occurring on a website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally, when you make a booking or attempt to make a booking through our website, we collect certain information from you, including your full name, email address, and phone number.  

Reasons for collecting information: 

We collect personal information which is necessary to conduct business with you. Epic Hair Designs and its service providers may use your personal information and device information for the following purposes:  

  • Identify you as the client and book you in for services at any of our salons.  
  • Reminder phone calls, SMS or emails.  
  • Running a website 
  • Operate our business as it applies to you.  
  • Marketing purposes. You can opt out of this.  
  • Participate in the process of any third-party acquisition or potential acquisition of an interest in us or our assets  
  • Protect our lawful interests  
  • Fulfil legal and regulatory obligations  

Sharing your personal information 

We use Google Analytics to help us understand how our customers interact with our website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

In relation to security and risk management, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information, or to otherwise protect our rights. 

How we use your information: 

Epic Hair Designs uses and discloses your personal information and the information you supply in many ways necessary for us to do business together: product promotion, order fulfilment and identifying clients in our salon.  

Any questions please feel free to contact us as we take this responsibility very seriously.   

Your rights: 

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our team.  

Conditions of Entry

Any person entering premises leased or owned by Epic Hair Designs agrees to the terms of entry.

We do not tolerate any

  • abusive, insulting, or offensive language or comments
  • unjustified criticism or complaints
  • comments of any sexual nature or anything that is preserved of a sexual nature by one of our team.


  • Do not enter our premises if you are experiencing and symptoms of COVID or any other infectious disease.
  • Do not enter our premises if you should be isolated due to a government directive.

Competition Terms & Conditions

Last updated 1st November 2022

Competition Terms & Conditions

The following are the rules (“Rules”) Epic Hair Designs & Relative Partners being administered by Epic Hair Designs.


1. Eligibility

To be eligible for the Giveaway, entrants must be a legal resident of Queensland, be eighteen years old or older at the time of entry and have a valid Instagram account.


2. Winner Selection

Upon completion of the Giveaway Period, an Epic Hair Designs representative shall review the entries submitted and choose 1 winner randomly using a random number generator provided by google. The winner will be notified by email and by the phone number provided. They will have 48 hours to respond and claim their prize. If the selected potential winner cannot physically attend a giveaway event, accept the prize or respond in the allotted time, a runner-up winner will be chosen at Epic Hair Design’s discretion.


4. Prize(s)

The prizes are not transferable, not redeemable for cash and will not be extended under any circumstances and must be accepted as offered without substitution.


5. Prize Collection and Usage

The Giveaway winner will elect to collect the prize pack(s) at their desired Epic Hair Salon by their desired day of booking. Any prize included in the giveaway is subject to additional Terms and Conditions stipulated by collaborating partners regarding the usage and/or location of the prize. The prize packs MUST be used and/or collected within 6 months of the competition being drawn.


6. General

By participating in the Giveaway, you agree to abide by these terms and conditions and the decisions of Epic Hair Designs, which shall be final and binding in all respects. Entrants who have not complied with these Rules are subject to disqualification.

Notwithstanding the defined Giveaway Period, Epic Hair Designs reserves the right, in its sole discretion, to terminate the Giveaway, in whole or part, and/or modify, amend or suspend the Giveaway and/or these Rules in any way, at any time, for any reason without prior notice.

Personal information collected during the course of the Giveaway shall be used by Epic Hair Designs and their authorised representatives solely to conduct the Giveaway, award prizes, and marketing communications with the entrants and will not be used or disclosed for any other purpose unless required by law.

Epic Hair Designs and their collaborating partners of the giveaway will use the entrant’s personal information only for identified purposes and protect the entrant’s Personal Information in a manner that is consistent with their respective Privacy Policies.

By participating in the Giveaway, the Prize Winner(s) agree(s) that their name may be used in any form of media without any further compensation by Epic Hair Designs and their collaborating partners of the giveaway; as well as waive all rights concerning printed, broadcast and other forms of publicity.

In the event of a dispute as to who submitted the electronic entry, the entry will be deemed to have been submitted by the authorised account holder of the Instagram account, name, phone number and email address associated with the entry. “Authorized account holder” of the Instagram account is defined as the natural person who is assigned to an Instagram account by Instagram.

The Giveaway is in no way sponsored, endorsed or administered by Instagram or Meta Business, and any personal information provided by an entrant is being provided to Epic Hair Designs and their collaborating partners of the giveaway, and not Meta Business.

The Giveaway is subject to all applicable laws of the province of Brisbane and the laws of Australia applicable therein.


7. Contact

If you would like to contact Epic Hair Designs and Collaborating Partners, please use the contact information provided below.
Epic Hair Designs: marketing@epichairdesigns.com.au
The Formulated: marketing@drdavinlim.com.au
City Cave Kenmore: kenmore.manager@citycave.com

Memberships Terms and Conditions

Memberships can be canceled by you at anytime on the spot with no notice required. Once canceled your benefits will stop straight away however your credit will last for 2 months.I Understand

You can freeze your membership for up to 2 months at anytime and up to 8 times per year. You can also do this on the spot with no notice required.I Understand

If you choose to attach up to 2 extra people to your account, they must be in the same household and must be family. Additional members can only be changed once per yearI Understand

Epic Hair Designs reserves the right to cancel your membership at anytime without reason.I Understand

If your payment declines Epic Hair Designs will try to debit your card a maximum of 3 times. You will receive a notification by text message when it declines. If declined on the 3rd time (3rd Day) you will need to contact us to resume your membership. If it isn’t resumed within 2 months your credits will expire.I Understand

Any credit on your account is not refundable for cash. You can use your credit for any service or retail products in any one of our Epic Hair Designs salons.I Understand

You give permission for Epic Hair Designs to securely debit your credit card each week for payment for your membership. Credit card details are encrypted to Australian standards as soon as they are entered into our secure website or POS programI Understand

Your Membership Includes:

  • 5% off all services including Ladies, Mens and Children’s.
  • 15% off all Treatments including Keratin Treatments.
  • 10% off full priced retail.
  • Credit automatically added to your account each week.
  • Up to 2 family members to enjoy your benifits.

Contact Us