Respect our team
Our hairdressers and salon teams are professionals. Please speak to them respectfully and follow reasonable requests relating to safety, personal boundaries and salon operations.
Conditions of Entry
Conditions of Entry
Respect goes
Respect goes
both ways.
Epic Hair Designs is committed to providing a safe, respectful and welcoming environment for our clients and our team.
By entering an Epic Hair Designs salon, we ask that you help us maintain the professional and positive environment everyone deserves.
Everyone deserves to feel safe and respected.
Our salons bring together clients and team members of different ages, backgrounds and experiences. We want every person who enters Epic to feel comfortable, respected and welcome.
By entering any Epic Hair Designs salon, you agree to these Conditions of Entry and to behave in a way that supports a safe and professional environment.
All clients must treat Epic team members and other clients with courtesy and respect at all times.
What we expect
Respectful behaviour, every visit.
Most visits to Epic are exactly that. Relaxed, friendly and professional. These conditions simply make clear the standards we expect from everyone in our salons.
Respect other clients
Please be considerate of other people sharing the salon and avoid behaviour that may make another client feel uncomfortable, intimidated or distressed.
Respect personal boundaries
Our team members have the right to establish reasonable professional and personal boundaries and to feel safe while carrying out their work.
What is not acceptable
Some behaviour has no place at Epic.
- Aggressive, threatening or abusive behaviour.
- Discriminatory, bullying or harassing behaviour.
- Offensive, degrading or intimidating language.
- Sexual comments, advances or inappropriate personal remarks.
- Unwanted or inappropriate physical contact.
- Behaviour that causes our team or other clients to feel unsafe, uncomfortable or distressed.
- Refusing to respect a reasonable boundary set by an Epic team member or manager.
Supporting our team
Our team has the right to set boundaries.
If an Epic team member feels uncomfortable, unsafe or believes a client's behaviour has crossed an appropriate professional boundary, they have the right to speak up and seek support from a manager.
Our team should never feel that inappropriate behaviour is simply something they are expected to tolerate as part of providing a service.
If a problem occurs
Management may step in.
Where behaviour is considered inappropriate, disruptive or unsafe, an Epic manager may take action to protect our team, our clients and the salon environment.
We may
Intervene
A manager may speak with a client and make clear what behaviour must stop or change.
We may
Pause or refuse service
A service may be paused or refused where continuing would place a team member or another person in an inappropriate or unsafe situation.
We may
Ask someone to leave
Management may request that a client leave the salon where their behaviour is considered inappropriate, abusive, threatening or unsafe.
Zero tolerance
Sexual harassment, bullying and abuse are not tolerated.
Epic Hair Designs takes its responsibility to protect the health, safety and wellbeing of our team seriously. Sexual harassment, bullying, abuse and threatening behaviour are not acceptable in our salons.
Help us keep Epic a great place to be.
We appreciate your cooperation in helping us maintain a professional, safe, respectful and positive salon environment for our clients and our team.
The overwhelming majority of our clients already contribute to this environment every day, and we thank you for treating our people with kindness and respect.