Introducing Club Epic!

Start earning points today!

What is Club Epic?

Club Epic is our exclusive loyalty program designed to reward you every time you visit Epic Hair Designs. Earn points on every appointment and retail purchase—then redeem them for services and products you love. You’ll also unlock VIP perks like birthday treats, rebooking bonuses, and exclusive member-only discounts. With four membership tiers—Classic, Silver, Gold, and Platinum—the more you visit, the more you’ll be rewarded.

Join in-salon or online and start earning today!

Join Club Epic Now!

How does it work?

1

Join the program - you start as a Classic.

2

Earn points with every service. Every 500 points is $10 you can spend in salon!

3

Unlock higher tiers and earn bigger rewards!

More rewards with every tier

Unlock exclusive perks as soon as you join Club Epic. With every visit, you'll move closer to the next tier - unlocking even better benefits along the way.

Classic Automatic when you sign up
0.5 Points per $ on services
0.5 Points per $ on retail
Referral Bonus $20 Voucher
50 points added when you attend your rebooking
Access to Exclusive Member discounts on retail
Welcome 100 points automatically added
Silver Spend $400 over 2 years
1 Point per $ on services
1 Point per $ on retail
Referral Bonus $20 Voucher
50 points added when you attend your rebooking
Access to Exclusive Member discounts on retail
Welcome 100 points automatically added
Gold Spend $800 over 2 years
1.3 Points per $ on services
1.3 Points per $ on retail
Referral Bonus $20 Voucher
50 points added when you attend your rebooking
Access to Exclusive Member discounts on retail
Welcome 100 points automatically added
Platinum Spend $2000 over 2 years
1.5 Points per $ on services
1.5 Points per $ on retail
Referral Bonus $20 Voucher
50 points added when you attend your rebooking
Access to Exclusive Member discounts on retail
Welcome 100 points automatically added
Join Club Epic Now!

Birthdays on us!

Enjoy exclusive birthday deals to make your day feel even more special. Your birthday glow-up is on us - because you deserve a little something extra!

Women
Free beauty package
10% off full priced retail
$35 Kerastase treatment
Free beauty package
15% off full priced retail
$30 Kerastase treatment
10% off colour service
Free beauty package
Free blow-dry
20% off full priced retail
$25 Kerastase treatment
10% off colour service
Men
Free Reshade
10% off full priced retail
$25 Men's Cut
Free Reshade
15% off full priced retail
$25 Men's Cut
Free Reshade
15% off full priced retail
$25 Men's Cut

Exclusive Member Discounts

As a Club Epic member, youll get access to exclusive in-salon discounts on your favourite haircare.

Shop in-salon now to take advantage of these member only perks and keep earning points with every purchase. The more you shop, the more rewards you'll unlock.

Find a Salon Near You

Club Epic Member Benefits

Classic
Points per $1 on services 0.5
Points per $1 on retail 0.5
50 points for rebooking when you attend a pre-booked appointment
100 point welcome bonus Added automatically when you join
Exclusive retail discounts Special in-salon pricing for members
Silver
Points per $1 on services 1
Points per $1 on retail 1
50 points for rebooking when you attend a pre-booked appointment
100 point welcome bonus Added automatically when you join
Exclusive retail discounts Special in-salon pricing for members
Gold
Points per $1 on services 1.3
Points per $1 on retail 1.3
50 points for rebooking when you attend a pre-booked appointment
100 point welcome bonus Added automatically when you join
Exclusive retail discounts Special in-salon pricing for members
Platinum
Points per $1 on services 1.5
Points per $1 on retail 1.5
50 points for rebooking when you attend a pre-booked appointment
100 point welcome bonus Added automatically when you join
Exclusive retail discounts Special in-salon pricing for members

How to refer a friend

1

Receive your unique referral link

After joing Club Epic, your personal referral link will be sent to your email.

2

Share your link with your friends

Soread the word through text, email, or social media - however you choose.

3

Earn rewards for every friend who joins

Once your friend books and completes their appointment, a $20 credit will be added to your profile.

FAQ about Epic Rewards

Points are valid for 1 year.
You can redeem points on all Epic Hair Designs services (including packages) and retail.
No, membership points or service dollars cannot be redeemed for cash.
No, all of your details and points balance are recorded on our online system. You will be contact via SMS when you have points to redeem. You can also log into the Zenoti App to check your balance at any time.
If you have any further questions please don’t hesitate to contact us on clientservices@epichairdesigns.com.au
No, points are non-transferable.
Yes, you can cancel your Loyalty Program membership at any time in-salon with no fee. Please allow a 24-hour cancellation period.
No, every client of Epic Hair Designs is automatically eligible to start earning points and reaping the benefits.

Eligibility & Enrolment

The Epic Rewards Club is open to all Epic Hair Designs clients who sign up. Epic Hair Designs may refuse or cancel enrolment at its sole discretion.

Earning Points

Points are awarded based on the Australian dollar amount actually paid for eligible services and retail purchases, after discounts and before gratuities. Points are credited to your account within 24 hours.

No points are earned on:

  • Gift cards
  • Memberships
  • Package deposits
  • Donations
  • Third-party services

Expiry

Unredeemed points expire 12 months after the date they are earned and will be removed from your account. You will be notified at least 2 weeks before expiration.

Forfeiture for No-Shows

If you miss or cancel a confirmed appointment within 24 hours, up to 1,000 points may be deducted from your balance.

Redemption Rules

Points may be redeemed in-salon only, in blocks of 500 points (equivalent to $10). For example:

  • 1,000 points = $20
  • 1,500 points = $30

You must inform your stylist or front-desk team that you wish to redeem points before payment is processed.

Points may be used for services and retail products but not for:

  • Gift cards
  • Membership fees
  • Charitable donations
  • Partner offerings

No Cash Value & Non-Transferability

Points are promotional credits only. They have no cash value, are non-exchangeable, and are not legal tender. Points may not be sold, gifted, pooled, or transferred to another account.

Tier Status

Tier status is determined by cumulative spend thresholds published by Epic Hair Designs. We reserve the right to adjust, downgrade, or revoke Tier status in cases of error, misuse, or abuse of the program.

Returns & Adjustments

If a purchase is refunded, the points earned will be removed. If points from that purchase have already been used, the cash equivalent will be deducted from the refund.

Program Changes & Termination

Epic Hair Designs may amend, suspend, or terminate the program with at least 7 days’ notice via email and/or our website. If the program is ended, any remaining points will expire 30 days after the termination date.

Privacy

Personal information collected is handled in accordance with our Privacy Policy. It is used to manage your membership, provide rewards, and send marketing communications (which you may opt out of at any time).

Acceptance of Terms

By enrolling or continuing to participate, you acknowledge that you have read, understood, and agree to these Terms & Conditions.