Privacy
Policy.

The personal information we collect depends on how you interact with Epic Hair Designs.

It may include:

• Your name and contact details
• Email address and phone number
• Date of birth where relevant to a service, account or benefit
• Salon, stylist, appointment and booking information
• Purchase, transaction and service history
• Membership, rewards and account information
• Competition and promotion entry information
• Feedback, enquiries and communications with us
• Information you voluntarily provide to us
• Website and device information such as IP address, browser, device type and website activity

Personnel and job applicants may contact our Human Resources team for information about privacy practices applying specifically to employment and recruitment information.

We generally collect personal information directly from you when you provide it to us.

This may occur when you:

• Visit or contact an Epic Hair Designs salon
• Make or request an appointment
• Purchase products, services, packages or memberships
• Join Epic Rewards or another Epic program
• Complete a form or provide information through our website
• Enter a competition or promotion
• Contact us by phone, email, online form or social media
• Provide feedback or make an enquiry or complaint

We may also receive information through our approved service providers and technology platforms where necessary to provide our services or administer our business.

We collect, hold, use and disclose personal information where reasonably necessary to operate Epic Hair Designs and provide our services.

This may include using information to:

• Identify you and maintain your client profile
• Make, manage and confirm salon appointments
• Provide requested salon services and products
• Process purchases, payments, credits and memberships
• Administer Epic Rewards and other client benefits
• Send appointment reminders and service communications
• Administer competitions, promotions and prizes
• Respond to enquiries, complaints and feedback
• Operate, maintain and improve our website and services
• Protect our lawful interests and prevent misuse or fraud
• Meet legal and regulatory obligations
• Conduct marketing where we are permitted to do so and you have not opted out

When you use our website, certain information may be collected automatically about your device and how you interact with the site.

This may include your IP address, browser type, device information, referring pages, pages viewed, dates and times of visits and other website usage information.

We may use cookies, log files, tags, pixels, web beacons and similar technologies to operate the website, understand usage, measure performance and support advertising and marketing activities.

We use third party analytics and technology providers, including services such as Google Analytics, to help us understand how people interact with our website.

You may be able to control or disable cookies through your browser or device settings. Disabling certain cookies may affect the way some website features operate.

We do not sell your personal information.

We may disclose personal information to trusted third parties where reasonably necessary for the purposes described in this policy.

These may include:

• Salon management and booking technology providers
• Payment processors and financial service providers
• Email, SMS and communication providers
• Website hosting, analytics and technology providers
• Professional advisers and service providers
• Competition or promotion partners where necessary to administer or fulfil a prize
• Government, regulatory, law enforcement or other authorities where disclosure is required or authorised by law

If Epic Hair Designs or part of its business is involved in a sale, acquisition, merger or restructuring, personal information may also be disclosed as reasonably necessary as part of that process, subject to applicable law.

Where permitted by law, and where the required consent has been obtained, Epic Hair Designs may use your contact details to send information about services, products, benefits, promotions, competitions and other Epic news.

Marketing emails and SMS communications will provide an appropriate way to unsubscribe or opt out.

Epic Hair Designs takes reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored in secure electronic systems operated by Epic Hair Designs or approved third party service providers.

Payment information is processed through approved secure systems and payment providers.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate our business and to meet legal, accounting and regulatory requirements. Where appropriate, information that is no longer required will be securely destroyed or deidentified.

Some technology and service providers used by Epic Hair Designs operate internationally. As a result, personal information may be processed, stored or accessed outside Australia.

Depending on the provider and service being used, this may include countries such as the United States and India, as well as other jurisdictions in which our approved service providers operate.

Where required by Australian privacy law, Epic Hair Designs takes reasonable steps in relation to overseas handling and disclosure of personal information.

You may request access to personal information Epic Hair Designs holds about you and ask us to correct information that is inaccurate, incomplete or out of date.

You may also ask us to delete personal information where appropriate. We may need to retain certain information where it is reasonably required for our business operations or where retention is required or permitted by law.

We may need to verify your identity before providing access to or changing personal information.

If you have a question or concern about how Epic Hair Designs has handled your personal information, please contact us and provide enough information for us to understand and investigate the issue.

We will consider privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner.